Patterson's Back Bay Dancewear On-Line Catalog Policies Price Policy The prices on this web site are subject to change without notice. Our internet prices reflect discounts of up to 35% off manufacturers’ suggested retail prices. In the event of price increases by our manufacturers, we may find it necessary to adjust our prices. Please note: The prices in our on-line catalog are for internet/mail order purchases only and are not applicable to store purchases. Internet prices will not be honored for in-store purchases. Order Processing Please allow 5-7 business days for on-line order processing, although orders may ship sooner. Whenever possible we will ship the next business day for orders received by 10:00am EST. If your order will take more than 7 business days to process and ship, you will be notified by a Customer Service agent. Inventory While we have a huge in-stock inventory, not all items/sizes/colors are guaranteed to be in stock. If not in stock, most items will ship within 5-7 business days. Back Orders We make every effort to ship orders complete. In the event that an item is not in stock, we will notify you that your order is on back order. We will ship the order complete when all items are in stock, unless otherwise stated. Back orders are automatically cancelled after 30 days. Cancellations All cancellations must be sent by email only to backbaydance@verizon.net before 3pm EST on the current business day. No telephone cancellations. Cancellation requests cannot be guaranteed. Special Orders Special orders may not be returned. Cancellations will be accepted within 24 hours of placing the order. Once the order has been submitted to our manufacturer, cancellations will not be allowed. Rush Orders For urgent/rush orders, please call to be sure items are in stock. Not all sizes/colors offered are in stock. Processing may take up to 5-7 business days if items are out of stock. Group Orders We have access to many items not listed in our on-line catalog. If you are interested in a dancewear product not listed in our catalog, please contact us. We will make every effort to meet your dancewear needs. Payment We accept Visa, Mastercard, and American Express. Shipping Shipping costs will be determined by the method of shipment chosen at check-out. Charges will be calculated at check-out when the shipping method is selected. Customers are responsible for all Customs fees on orders shipped internationally. Returns Please allow two weeks for processing. Note: Special orders may not be returned. •Must be sent postage paid •Must be in new, resalable condition in the original packaging with tags still attached. •All sale items, undergarments, tights, DVDs, CDs, and make-up are a final sale. No returns~No exceptions •Must include a copy of your receipt & the Return/Exchange Form •We are not responsible for lost or stolen return packages. Download a copy of our Return/Exchange Form (pdf) here. Please Note: Returns must be sent in original boxes and wrapped in brown paper or shipped inside a second box to protect the original packaging. There will be a 20% re-stocking fee for any taped or otherwise damaged original packaging. Pointe Shoe Returns: Orders for multiple pairs of pointe shoes, if returned, will be subject to a 20% re-stocking charge. Returns should be shipped to: Patterson's Back Bay Dancewear 185 Cambridge St (Rt 3A) Burlington, MA 01803 Privacy Policy: Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Collection of Information We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists or store your information. Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: backbaydance@verizon.net By Phone: 781-273-3089 We reserve the right to make changes to this policy. Any changes to this policy will be posted. Patterson's Back Bay Dancewear 185 Cambridge St Burlington, Ma 01803 800.554.2340 |
